FAQs > Payment FAQ's

I don’t like entering my credit card details online, can I pay by any other means?

Unfortunately, no. However we use Secure Trading for our payments which uses military strength security encryption so we guarantee all our transaction are secure.

How do I enter my billing address?

You will need to fill in these fields, some of which are mandatory:

First Name – Your first name which is required

Last Name – Your surname which is required

Company Name – The name of your company which is optional and can be left blank

Address 1 – The first line of your address which is required

Address 2 – The second line of your address which is optional and can be left blank

City – Your town or city name which is required

County – Your county name which is required

Country – Please select your geographical location within the UK

Postcode – Your postcode which is required. Please take care to enter a correct postcode, because if it is wrong we may not be able to process your credit card payment.

Residential/Commercial – Optional

Telephone Number – Required so we can contact you if there is a problem with your order

Fax Number – Optional

Email Address – Required. Please take care to enter the correct email address – if you mistype it, we may not be able to send you confirmation of your order, but also, there is always a possibility that your name and address and your order contents will get emailed to an innocent 3rd party. We won’t know if the email address you provide is correct!

How do I enter my shipping address?

If your shipping details are automatically set to be the same as your billing address. If you need to change this just untick the option in checkout and enter your new delivery details. You will need to fill in these fields, some of which are mandatory:

First Name – The recipient’s first name which is required

Last Name – The recipient’s surname which is required

Company Name – The recipient’s company name which is optional and can be left blank

Address 1 – The first line of the recipient’s address which is required

Address 2 – The second line of the recipient’s address which is optional and can be left blank

City – The recipient’s town or city name which is required

County – The recipient’s county name which is required

Country – Please select the recipient’s geographical location within the UK

Postcode – The recipient’s postcode which is required. Please take care to enter a correct postcode, because if it is wrong we may not be able to ship your order correctly.

Residential/Commercial – Optional

Comments – Optional but you can add some comments perhaps about when to ship out your order. Please do not enter specific delivery instructions (e.g. leave parcel in porch) – the order must be signed for and the carrier is unable to leave a parcel without a signature.

Is my transaction secure?

Absolutely. We use what is known as a secure connection which basically means no-one can see or access what you are typing in. We do not view your card details at all, they go straight to the bank’s private network for authorisation and are processed directly from there. We don’t see, or hold your bank details so you can sleep easy at night knowing they are totally secure. Every on-line transaction made is processed using SSL (Secure Socket Layer) encryption via Secure Trading. This doesn’t mean much to most people but it is an industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server making it totally secure. We take the issue of security very seriously and have taken every step possible to protect you and your data from fraudulent eyes. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is not accessible from the Internet.

Can you send me a vat invoice for my order?

You are able to print a vat invoice at the checkout stage. If you require another copy we can print one and post it to you although you can also print out the email attachment sent to you.

 

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