FAQs > Returns FAQ's

  • How do I return an item? Contact us on 0113 391 1107 to arrange a collection of the unwanted product. A courier will collect the item within 48hrs. If there is nothing physically wrong with the product you may be subject to a 20% handling/collection charge.
  • When will the return be collected? Your items will be collected by a courier normally within 48hrs after you contacted us.
  • Do we offer an exchange service? Contact us on 0113 391 1107 to arrange a collection of the unwanted product. A courier will collect the item within 48hrs. You will receive a full credit for the value of the goods, on the basis that they are returned to us in re-saleable condition with the original product packaging intact’ You will need to order and pay for the replacement item at the same time.
  • Who will collect my return? Should I post it back? Items will be collected by a courier within 48hrs after you contacted us. Unless instructed otherwise, never post back a return as we won’t be held liable to any missing products during that process.
  • How do I return a picking error or a damaged item? It rarely happens, but if a delivery turns up with the wrong items or your goods are damaged in some way, please accept our sincere apologies. Call us on 0113 391 1107 or send an email to sales@thesupermarketonline.com and we'll arrange a collection within 48hrs. We'll also order a replacement (free of charge) for delivery the next working day.
  • How long until I get my refund? If the product is not required we will issue a refund as soon as we have the goods back in our depot, on the basis that they are returned to us in re-saleable condition with the original product packaging intact. If your item is faulty or has been miss-picked and you decide you don’t want a replacement, your refund will go through the very same day.
  • Is my product under warranty? All our products are sold with the manufacturers warranty, normally at least a one-year guarantee whilst some of the products have an extended warranty and servicing guarantee. If you want to know the exact guarantee for a specific product then please complete a contact us form on the site or call 0113 391 1107.

 

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