T & Cs
WELCOME TO THEOFFICESUPPLIESSUPERMARKET.COM WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
This website is operated by TheSupermarketonline.com Ltd, a company registered in England and Wales, whose registered office is at Unit 3 Rawdon Park, Green Lane, LEEDS LS19 7BA Our company registration number is 6774560.
1.1 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we process the order on confirmation that payment has been made
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 You are responsible for the safe disposal of any packaging that your goods arrive in, our delivery drivers cannot take this away.
3.1 All prices EXCLUDE VAT (where applicable) at the current rates. We reserve the right to express the price inclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
4. CANCELLATION AND RETURNS POLICY
4.1 If you are a consumer (someone who is not dealing in the course of a business) and you wish to cancel your order:
(a) you can notify us by email before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.3 below.
4.2 If you are a business customer, you may only cancel an accepted order with our consent on such terms as we shall determine, which may include, but shall not be limited to, the payment of a cancellation fee.
4.3 If you are a consumer, you can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. You must contact us within 3 days of the arrival of the goods to notify us of a delivery that is a shortage/missing item. The costs of returning goods to us shall be borne by you unless items are deemed to be faulty or damaged on arrival in which case collection will be arranged. This right of return does not apply to business customers, unless the goods are in breach of any warranty contained in our terms and conditions. All goods for return must be in a re-saleable condition, including relevant packaging and cases.
4.4 If you are a consumer, upon receipt of the goods from you we will give you a full refund of the amount paid or an exchange credit as required.
4.5 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:
(a) in the event that the product has been used;
(b) to any products that we have made or customised specifically for you;
(c) where you are a business customer, rather than a consumer.
This does not affect your statutory rights.
5. DISCLAIMER AND SERVICE ACCESS
5.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
5.2 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
5.3 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
5.4 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
5.5 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
6.1 We shall treat any information you provide to us in using this Website (Personal Information) as confidential.
6.2 When you shop on the Website we will ask you to input Personal Information (such as name, e-mail address, address, telephone number, product selections, payment information and a password). We will keep a copy of any email correspondence between us, to monitor our sales and customer service. We may also collect information about the pages of our Website you viewed during your visit. If you telephone us, we may record telephone conversations for quality control purposes.
6.3 We use your Personal Information only for processing your orders; for statistical purposes in improving and administering this Website: and if you consent to notify you of our products or special offers that may be of interest to you. We will not transfer your Personal Information to any third parties except for order fulfilment purposes or when legally obliged to do so.
7. GOVERNING LAW AND JURISDICTION
7.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
7.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
8.1 All voucher codes used throughout the site are offered on a conditional basis. Many voucher codes exclude certain items and exemptions because our prices are already so low on some products we cannot offer any further reductions, and are subject to change at any time. Supermarket online reserve the right to withhold these discounts on an ad-hock basic and with no notice given. Any minimum order values quoted exclude VAT and delivery charges where applicable.
8.2 We regularly issue voucher and promotional codes which provide extra savings on the majority of our products, and we recommend that you register with us to ensure you get all the best deals
9.1 All prices are subject to change. Due to the delay between posting offers and customers placing orders the prices displayed in mailers / eshots are to be used as a guideline only.
TO THE FULLEST EXTENT PERMITTED AT LAW, THEOFFICESUPPLIESSUPERMARKET.COM IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THEOFFICESUPPLIESSUPERMARKET.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.
Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.